Terms & Conditions
These Terms and Conditions outline the rules and regulations for using our services to create personalized gift books. By accessing or placing an order through our website or services, you agree to these Terms and Conditions. Please read them carefully.
Definitions
- "Service" refers to the creation and sale of both personalized gift books and pre-made gift books provided by Talesse.
- "Customer" refers to any individual using our services or placing an order.
- "Order" refers to a request to create, purchase, or receive a personalized or pre-made gift book.
- "Personalization" refers to any details submitted by the Customer, including names, text, descriptions, and uploaded images.
Orders and Personalization
- Customers are responsible for ensuring that all submitted details (e.g., names, messages, and descriptions for personalized books) are accurate and complete.
- For personalized books, a book preview will be provided for approval before printing. Any errors not identified by the Customer at this stage will not be the responsibility of Talesse.
Payment Terms
- Payment must be made in full at the time of placing the order.
- We accept payments through approved methods displayed on our website.
- Orders will not be processed until payment confirmation is received.
Production and Delivery
- Production time for personalized books is approximately 2 weeks. Delays may occur due to factors beyond our control (e.g., holidays, supply chain issues).
- Pre-made books will be processed for shipment as soon as payment is confirmed.
- We currently ship only within Europe. Customers will be notified of shipping costs and estimated delivery times at checkout.
- Talesse is not liable for delivery delays caused by third-party courier services.
Preview and Iterations Policy
- A digital preview is generated automatically after the Customer submits the required details. The book will be displayed for review before purchase.
- Customers can edit text and regenerate each image up to three times before adding the book to the cart.
- Once confirmed and purchased, no further modifications can be made.
- Pre-made books are sold as-is without edits or iterations.
Copyrighted Content
- Talesse cannot print content that infringes on any third-party copyright, including text, images, or other intellectual property.
- It is the Customer's responsibility to ensure that all submitted content for personalized books is either original, royalty-free, or they have permission to use it.
- Talesse reserves the right to refuse orders containing suspected copyrighted material.
- Talesse is not liable for any copyright infringement resulting from the Customer's submitted content.
Refund and Cancellation Policy
- For personalized Orders and pre-made books, orders can be canceled before shipment. After shipment, no refunds will be provided.
- If issues arise due to errors on Talesse's part, we will work to resolve them fairly.
Customer Responsibilities
- Customers are responsible for providing accurate details for personalization.
- Customers must review the book preview carefully before approval for personalized books. Errors identified after approval are not the responsibility of Talesse.
- Customers agree not to submit any content that is illegal, offensive, or in violation of third-party rights, including copyrighted material.
Limitation of Liability
- Talesse is not responsible for errors caused by inaccurate details submitted by the Customer.
- Talesse will not be held liable for delays, losses, or damages resulting from circumstances beyond its control (e.g., courier delays).
Privacy Policy
- We collect and use Customer information to process orders and improve our services.
- Images uploaded for personalization are deleted after the book is printed.
Changes to Terms and Conditions
- Talesse reserves the right to update or modify these Terms and Conditions at any time.
Contact Information
- For any questions or concerns regarding these Terms and Conditions, please contact us: Email: support@talesse.com
Thank you for choosing Talesse to bring your memories to life!
Last Updated: 17.12.2024