Terms & Conditions
These Terms and Conditions outline the rules and regulations for using our services to create personalized gift books. By accessing or placing an order through our website or services, you agree to these Terms and Conditions. Please read them carefully.
Definitions
- "Service" refers to the creation and sale of both personalized and pre-made gift books provided by Talesse.
- "Customer" refers to any individual using our services or placing an order.
- "Order" refers to a request to create, purchase, or receive a personalized or pre-made gift book.
- "Personalization" refers to any details submitted by the Customer, including names, text, descriptions, and uploaded images.
Orders and Personalization
- Customers are responsible for ensuring that all submitted details (e.g. names, messages, and descriptions for personalized books) are accurate and complete.
- Book generation typically takes 10 minutes. A digital preview will be displayed on our website for final review before ordering.
- Customers have the opportunity to edit the generated book in the preview stage before adding the book to cart.
- Any errors not identified by the Customer at the preview stage will not be the responsibility of Talesse.
Payment Terms
- Payment must be made in full at the time of placing the order.
- We accept payments through approved methods displayed on our website.
- Orders will not be processed until payment confirmation is received.
Production and Delivery
- Production time for personalized books is approximately 7 business days. Delays may occur due to factors beyond our control (e.g., holidays, supply chain issues).
- We currently ship only within Germany. We will bring Talesse to more countries soon.
- Talesse is not liable for delivery delays caused by third-party courier services.
Preview and Iterations Policy
- A digital preview is generated automatically after the Customer submits the required details. The book will be displayed for review before purchase.
- Customers can edit text and regenerate each image up to three times per scene before adding the book to the cart.
- Once confirmed and purchased, no further modifications can be made.
Copyrighted Content
- Talesse cannot print content that infringes on any third-party copyright, including text, images, or other intellectual property.
- It is the Customer's responsibility to ensure that all submitted content for personalized books is either original, royalty-free, or they have permission to use it.
- Talesse reserves the right to refuse orders containing suspected copyrighted material.
- Talesse is not liable for any copyright infringement resulting from the Customer's submitted content.
Refund and Cancellation Policy
- You can cancel your order before it's printed. Please contact our customer support team as soon as possible. Once the book has been printed, cancellations are no longer possible.
- If there are mistakes or any issues with your book, please contact our support team with photos of the issues and your order number and we'll work to resolve the situation fairly.
Customer Responsibilities
- Customers are responsible for providing accurate details for personalization.
- Customers must review the book preview carefully before ordering. Errors identified after ordering are not the responsibility of Talesse.
- Customers agree not to submit any content that is illegal, offensive, or in violation of third-party rights, including copyrighted material.
Limitation of Liability
- Talesse is not responsible for errors caused by inaccurate details submitted by the Customer.
- Talesse will not be held liable for delays, losses, or damages resulting from circumstances beyond its control (e.g., courier delays).
Privacy Policy
- We take your privacy seriously. The personal information and images you share are used solely for creating your book.
- Images uploaded for personalization are deleted after the book is printed, and we don't use your content for training our AI or for any other purposes not related to fulfilling your order.
- We collect and use Customer information to process orders and improve our services.
Changes to Terms and Conditions
- Talesse reserves the right to update or modify these Terms and Conditions at any time.
Contact Information
- For any questions or concerns regarding these Terms and Conditions, please contact us: Email: support@talesse.com
Thank you for choosing Talesse to bring your memories to life!
Have questions about our terms?
Our support team is ready to help clarify any aspect of our Terms & Conditions.
Contact SupportLast Updated: 17.12.2024